60% of our appointments are now available for patients to be seen on the same day they make contact with the surgery whilst the remaining 40% can be booked up to 1-2 weeks in advance. The same day appointments for the entire day will be released on our computer system at 07:00 each morning. These can be booked on line from 19:00 the night before and by telephone from 08:00 when the surgery phone lines open.
If you need urgent medical advice during surgery hours, phone the surgery on 01223 234286. Please be prepared to give some information to the receptionist.
Patients are welcome to see the doctor of their choice but we would encourage continuity for a particular problem.
If a doctor needs to see you for a follow up appointment, you will be given a slip to take to a receptionist to book an appointment with the doctor you were advised to see.
We encourage patients to use online patient access system. Please read more HERE.
In order to be able to book you in with the most appropriate member of clinical staff our reception team may have to ask you brief questions about your medical condition and the treatment you feel you need. This ensures that you receive the proper level of care and at the most appropriate time. Any information you give is strictly confidential and all staff are bound by this. If you feel you wish to speak privately, away from reception, then please say. If any issue is very private and you do not wish to give details, this will always be respected.
We offer some telephone and face to face appointments early in the morning on fortnightly Wednesdays and Fridays and once a month on Saturday. These have to be pre-booked and are aimed at those patients who may find it difficult to come to our surgery during the day due to work commitments.
You can request a telephone consultation with the doctor or nurse, which they normally do after their morning surgery. The receptionist will advise you approximately what time you can expect a call you back on the contact telephone number you provide. Please make sure you are available to take the call at the time you are advised.
If you require a chaperone during your visit to the doctor or nurse please inform reception preferably when booking your appointment. Our receptionists are trained to be chaperones during consultations.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.