Change of computer system on 23rd July 2024
Please note that we are changing computer system on 23rd July and there may be slight disruption to service for about 10 days prior to this date. The surgery will remain open as usual during this transition. Please order your prescription slightly earlier if it will become due between 12th July & 23rd July. We will still be able to issue prescriptions during this time but it will be a paper prescription as the electronic service will not be available. We apologise for any inconvenience during this time but we are trying to plan ahead to minimise this disruption.
Please see below or click on the Practice News tab on the website for more information.
Changes to the new computer system. Frequently asked questions:
How will I order my prescription during the cut over period?
We would request that if your prescription request falls between 12 – 23rd July, please order early in your usual way. If you need a prescription during these dates you will need to use the form on the website or order in person at the surgery. The request form on the website can be found in the Non Urgent Admin Query box. Please pick the Admin Query option and follow the steps on the screen.
How will I get my prescription during the transition period?
The electronic Prescription service which sends your prescription directly to the pharmacy will be turned off during this time. This means any prescriptions issued will need to be paper prescriptions that will need to be picked up from the surgery. It is important that you specify whether you would like to pick your prescription up from Histon or Cottenham. We will endeavour to get your prescription to the correct place as soon as possible but if we get it wrong please bear with us, we will arrange for it to be sent to the correct building for the following day. If your medication is on repeat dispensing the pharmacy will already have received these requests.
Will I be able to view and use the NHS App?
No, The NHS App and Patient Online Access systems will be unavailable during the 12 – 23rd July.
Will my NHS App work after 23rd July?
Yes, you will need to fully uninstall and reinstall the app on your device so it can synchronise with the new system. Initially when you reinstall, you may only have access to the basics as it may take up to 2 weeks for your app to be reinstated fully. During this time please use the website for any requests and keep checking the App. Unfortunately the surgery cannot help with getting it working again but we can try to assist in the reinstall, if required. We are arranging for our digital champion to be available within the surgery to assist with this.
How do I book an appointment during this transition?
Appointment booking will not be affected. Please call on the morning, at 8am, if you have an urgent issue that needs to be seen on the day. We have reduced capacity to see patients with routine issues this week. We are being asked to minimise during this week, where we can, the data being input into our existing system as it all needs to be transferred to the new system.
How do I contact the surgery during this time?
Please contact us in the same way as you usually would for all enquiries. The only change during this period is that the NHS App and Patient Online Access will not be available. Please contact the surgery telephone, the website or in person.
Do I need to do anything different?
No, please be reassured that we are working as normal. We are available to assist you should you need it for an urgent medical matter.