Welcome to Firs House
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription, book or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Important information about the coronavirus (COVID-19)
The NHS across the Cambridgeshire and Peterborough will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.
The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.
The Chief Medical Officer announced on Friday 13 March that the country is moving into the ‘Delay’ stage of the response to coronavirus (Covid-19).
The new advice issued by the Chief Medical Officer is to stay at home for 7 days if you have either:
- a high temperature or
- a new continuous cough
Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you're staying at home.
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
Only call 111 if you cannot get help online.
Stay At Home advice can be found here.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
Information remains subject to regular change and updates. More information can be found on the NHS website here.
Fit Note/Med3: If you have been instructed to self-isolate
The practice will not issue fit/sick notes or write letters of support to employers.
You should direct your employer to the ACAS website; https://www.acas.org.uk/coronavirus which states:
The government has stated that if NHS 111 or a doctor advises an employee or worker to self-isolate, they should receive any Statutory Sick Pay (SSP) due to them. If the employer offers contractual sick pay, it’s good practice to pay this.
The employee must tell their employer as soon as possible if they cannot work. They should tell their employer the reason and how long they're likely to be off for.
The employer might need to be flexible if they require evidence from the employee or worker. For example, someone might not be able to provide a sick note ('fit note') if they've been told to self-isolate for more than 7 days.
Download a self-certification form here:HMRC Employee's Statement of Sickness to claim Statutory Sick Pay
Changes to Appointments at Firs House and Telegraph Street Surgeries
In light of the Coronavirus (Covid-19) epidemic, we have implemented safety measures to reduce the risk of exposure which includes a change in how we offer appointments to patients. As of today, Wednesday 11th March 2020, we will not be providing advanced and / or follow up appointments at our Histon or Cottenham surgeries.
For more information please click here- Change to Appts- COVID-19
New Telephone System.
We are aware that some people are still experiencing intermittent issues with the new phone system particularly at busy times. We are working with the telephone provider to resolve these issues and apologise for any inconvenience caused during this time.
Please be aware we may monitor, record, store and use any telephone, email or other communication with you in order to check any instructions given to us, for training purposes, for crime prevention and to improve the quality of our services.
Firs House Receives Good rating from CQC
For more information and to read the full report, please see link below.
Firs House Partnership CQC 2019
(Site updated 19/03/2020)