Prescription Requests - Update 19/10/2020
The Partners and management at Firs House are constantly reviewing surgery processes to ensure our patients are offered a safe and accessible service. Following lockdown in March 2020 Firs House introduced the option of calling the surgery to request prescriptions to support those who were shielded and could not travel to the surgery to post their requests.
More recently we have become aware that this service is now being used by a large portion of our patient population, which increases demand on our reception staff. Following the lifting of lockdown in August 2020, and in response to feedback from patients about queue times when calling the surgery, we have taken the decision to stop the option of calling the surgery for prescriptions to allow us to review demand and impact on our call times.
Firs House will re-introduce our previous system where patients have to put their prescription requests in writing, or request prescriptions using Patient Online Access. We will continue to review this process and ensure that it is reflective of local needs and in line with national guidance.
EPS (Electronic Prescription Service)
We moved to to the electronic prescription service in February 2016. This means that all prescriptions (unless specified) go directly to the pharmacy of your choice for you to collect.
This is done via our clinical system and the pharmacy system. A GP will still need to sign the prescriptions. This is done electronically. All actions are audited so it is safer and there is less risk of losing a prescription.
You will still need to allow 48hrs for the surgery to prepare your prescription. However, this means you will be able to collect from any pharmacy that has EPS in the country, you will just need to nominate your pharmacy. It is up to the patient to ensure the correct pharmacy has been nominated, just bear this in mind if it changes temporarily. Please be aware that pharmacies may require up to 7 days from receipt of the EPS to the medication being ready to collect.
Patients can still collect prescriptions from the surgery should they wish too.
Please leave your repeat prescription request in the box near reception.
Please allow 48 hours for the surgery to prepare your prescription.
If you would like your prescription posted to you, please provide a stamped, addressed envelope.
You may also order repeat prescriptions online with Patient Access. Read more HERE
Some medications may need to be reviewed with you before they are issued, you will need to see a Doctor for this and will be informed if you need to do this.